When your order has been placed successfully, you should receive an order confirmation email shortly after we receive it. If you still have not received it after 24 hours please check your account and the order should appear after 24-48 hours.

If you're still unsure and can't find any confirmation please contact us at service@mjbale.com so that we can look into this.

We understand that sometimes mistakes do occur in the checkout process and so are happy to do what can to rectify these. Unfortunately given that we try to keep our shipping processes as streamlined as possible, we will not always be able to make adjustments to addresses or item mistakes that are made.

To avoid this we would recommend to always triple check the information provided in the Checkout before placing the order. We also strongly advise to avoid using pre-filled checkout details as often this can lead to incorrect information being entered.

If you have made a mistake please reach out to us on service@mjbale.com and we will do our best to solve this for you.

If you are unable to locate your desired size, feel free to contact us via our Live Chat Online 

Alternatively you can email us at service@mjbale.com and we will see if we can locate your product.

Don't worry! We may be able to track this down for you.

Please email service@mjbale.com with all/any transaction details that you can provide. If you're able to provide details about where and when you purchased it, as well as the Gift Voucher amount we might be able to find this for you.

If you are having difficulties processing your order, unfortunately it is not always obvious what is causing the issue. We recommend following the below steps to fix this;

1. Ensure that all shipping and billing details are formatted correctly. Typically your street number and name should sit in the Address 1 column, and the Address 2 column can be left blank. Often when your information is pre-filled this can cause issues as the website doesn't recognize that you've entered any information.
2. Try to process this transaction using different browsers, devices and/or with different payment methods as there can sometimes be issues caused by these.
3. If you are using a Gift Voucher to make the purchase and the Gift Voucher amount covers the entire transaction amount please still enter card details even though the amount owing would be $0.

If none of these suggestions work, feel free to reach out to us at service@mjbale.com and provide the following details so that we can look into why this is occurring;

• details of the items you wanted to purchase
• your billing/shipping details
• your contact details
• your preferred method of payment (note that you do not have to provide payment details just outline which method you intended on using)
• any other transaction information such as if this was a click & collect, if you were using a Gift Voucher for purchase, or if you were redeeming an M.J. Bale reward for this purchase.